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Customer Service & Operations Associate Job Opening In Chile, Chile – Now Hiring Sidekick


Job description

About Sidekick

At Sidekick, our mission is simple: help people recover faster from persistent injuries.

Trusted by Olympic champions and everyday athletes, our products have been featured in Men's Health, Running Magazine, and more.

With 94% of users reporting relief from chronic pain, we’re on a mission to become the go-to injury relief brand.

Customer Service & Operations Associate

We’re looking for a proactive, detail-oriented leader to manage customer service inquiries while streamlining operations.

This role combines exceptional ticket resolution skills with a focus on identifying inefficiencies and implementing solutions, such as automations and knowledge base updates to optimize workflows.

You’ll also oversee ERP tasks like managing inventory, credit notes, and branch transfers, ensuring smooth day-to-day operations.

Requirements

Key Responsibilities

  • Resolve an average of 20 tickets per hour while maintaining a 90%+ customer satisfaction score.
  • Identify repetitive tasks and inefficiencies, and implement automation solutions or process improvements.
  • Regularly update and expand the knowledge base to reduce ticket volume and improve efficiency.
  • Document workflows and SOPs in Notion for seamless onboarding and training.
  • Manage ERP tasks, including inventory updates, credit notes, and branch transfers, with 100% accuracy.

What We’re Looking For

  • A self-starter who thrives in a fast-paced environment.
  • Proven ability to identify inefficiencies and implement automations or process improvements.
  • Strong skills in creating and maintaining knowledge base content to streamline operations.
  • Customer service expertise with technical and process-oriented skills.
  • Experience with ecommerce (Shopify, Amazon etc.)
  • Experience with ERP systems and customer service platforms (e.g., Zendesk).
  • Go-getter who strives to be better everyday

Benefits

  • Competitive compensation
  • Performance-based bonus pay
  • Work-from-home
  • Dedicated, collaborative, and supportive colleagues
  • Fast-paced, dynamic environment
  • Career growth & ownership – Ample opportunities to take on new challenges and grow within the company

Salary: $1300-1600 USD/month

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Chile, Chile, highlighting market share and opportunities for professionals in Customer Service roles.

1599 Jobs in Chile
1599
222 Jobs in Chile
222
Download Customer Service Jobs Trends in Chile and Chile

Are You Looking for Customer Service & Operations Associate Job?

Great news! is currently hiring and seeking a Customer Service & Operations Associate to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sidekick adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Chile laws and regulations

What Is the Average Salary Range for Customer Service & Operations Associate Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Chile. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service & Operations Associate?

Key qualifications for Customer Service & Operations Associate typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service & Operations Associate?

To improve your chances of getting hired for Customer Service & Operations Associate, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service & Operations Associate Job Success

Sidekick interview tips for Customer Service & Operations Associate

Here are some tips to help you prepare for and ace your Customer Service & Operations Associate job interview:

Before the Interview:

Research: Learn about the Sidekick's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service & Operations Associate interview at Sidekick, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sidekick's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service & Operations Associate Positions

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