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Urgent! Customer Service & Operations Associate Position in Chile - Sidekick

Customer Service & Operations Associate



Job description

Overview

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This range is provided by Sidekick.

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$1,300.00/yr - $1,600.00/yr

About Sidekick At Sidekick, our mission is simple: help people recover faster from persistent injuries.

Trusted by Olympic champions and everyday athletes, our products have been featured in Men''s Health, Running Magazine, and more.

With 94% of users reporting relief from chronic pain, we''re on a mission to become the go-to injury relief brand.

Customer Service & Operations Associate We''re looking for a proactive, detail-oriented leader to manage customer service inquiries while streamlining operations.

This role combines exceptional ticket resolution skills with a focus on identifying inefficiencies and implementing solutions, such as automations and knowledge base updates to optimize workflows.

You''ll also oversee ERP tasks like managing inventory, credit notes, and branch transfers, ensuring smooth day-to-day operations.

Requirements

Key Responsibilities

  • Resolve an average of 20 tickets per hour while maintaining a 90%+ customer satisfaction score
  • Identify repetitive tasks and inefficiencies, and implement automation solutions or process improvements
  • Regularly update and expand the knowledge base to reduce ticket volume and improve efficiency
  • Document workflows and SOPs in Notion for seamless onboarding and training
  • Manage ERP tasks, including inventory updates, credit notes, and branch transfers, with 100% accuracy

What We''re Looking For

  • A self-starter who thrives in a fast-paced environment
  • Proven ability to identify inefficiencies and implement automations or process improvements
  • Strong skills in creating and maintaining knowledge base content to streamline operations
  • Customer service expertise with technical and process-oriented skills
  • Experience with ecommerce (Shopify, Amazon etc.)
  • Experience with ERP systems and customer service platforms (e.g., Zendesk)
  • Go-getter who strives to be better everyday

Benefits

  • Competitive compensation
  • Performance-based bonus pay
  • Work-from-home
  • Dedicated, collaborative, and supportive colleagues
  • Fast-paced, dynamic environment
  • Career growth & ownership - Ample opportunities to take on new challenges and grow within the company

Salary

$1,300-1,600 USD/month

Details

  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: IT Services and IT Consulting

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Required Skill Profession

Gestión Y Operaciones



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