About NCRVOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries.
NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe.
For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments.
Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions.
We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do.
Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth.
Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries.
NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
TITLE: Customer Relationship Analyst
LOCATION: Chile
GRADE: 9
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
In this role, NCR VOYIX provides customers with a single point of contact from the moment an incident is reported until it is resolved, managing all aspects of NCR VOYIX Services delivery to the client.
The role includes providing analysis and actions that lead to improved customer satisfaction, enhanced service fidelity, and increased profitability.
You must have a thorough understanding of service systems, operations, policies, and customer contract specifics that are used to resolve customer situations.
You should be able to quickly identify the next steps in the problem resolution process by leveraging ITIL practices.
This role also involves actively assessing the customer’s environment and proactively identifying actions for continuous improvement.
Customer Relationship roles can be either stand-alone positions or part of a dedicated Customer Relationship Team.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
PREFERRED SKILLS
Offers of employment are conditional upon passage of screening criteria applicable to the job