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Urgent! Coordinador de Operaciones de Servicio Senior Job Opening In Santiago de Chile – Now Hiring SICK Sensor Intelligence

Coordinador de Operaciones de Servicio Senior



Job description

Coordinador de Operaciones de Servicio Senior - Região Metropolitana de Santiago, Chile

RESPONSABILIDADES

  • Apoyar con el desarrollo del plan estratégico para el crecimiento de facturación y margen de los servicios.

  • Gestionar las relaciones técnicas y comerciales con otras subsidiarias (SSU) dentro del grupo SICK relacionadas con la participación y/o apoyo de integrantes del área de servicio.

  • Asegurar que el área de operaciones y servicios opere eficientemente logrando la satisfacción del cliente por la atención y servicios brindados.

  • Coordinar el plan estratégico del área de Operaciones y Servicios.

  • Coordinar y supervisar el plan de visitas de los ingenieros de servicios.

  • Asegurar y fomentar la entrega de reportes de gastos del área al menos de manera mensual.

  • Preparar y presentar informes de resultados a la gerencia directa sobre los resultados del área de operaciones y servicios.

  • Coordinar el proceso de atención y reclamos de clientes por los servicios realizados por los Ingenieros de Servicio y Soporte y brindar seguimiento hasta el cierre de los casos.

  • Informar a su gerencia directa si algún servicio previo o durante su ejecución no cumpliese los requerimientos de seguridad, documentales, materiales o contractuales necesarios para realizarlo.

  • Controlar la documentación e informes de los servicios realizados de modo diario de su equipo a cargo en plataforma de gestión y control.

REQUISITOS

  • Eletrônica, Elétrica, Robótica, Controle e Automação, Mecatrônica, Engenharia
    Mecânica ou Industrial e/ou final.

  • Desde 8 años de experiencia

CONOCIMIENTO / LENGUAJE

  • Inglés avanzado.

COMPETENCIAS / HABILIDADES

  • Tenga amplia experiencia preferiblemente en automatización, logística o soluciones industriales y tecnológicas.

  • Sobresalga en resolución de problemas críticos en terreno, a distancia o de forma remota, coordinando con áreas internas o proveedores especializados.

  • Disfrute trabajando tanto de manera autónoma como en equipo colaborativo.

  • Controlar el cumplimiento técnico, contractual y de seguridad de las empresas externas que implementan soluciones tecnológicas y operativas.

  • Especialización en asegurar la correcta ejecución de servicios postventa, soporte técnico y mantenimiento, tanto preventivo como correctivo.

  • Experto en planificar, coordinar y hacer seguimiento a proyectos y servicios, garantizando entregas en tiempo, forma y calidad.

  • Amplia experiencia en monitoreo de métricas clave como tiempos de respuesta, disponibilidad de sistemas, cumplimiento de SLA y satisfacción del cliente.

  • Que pueda identificar oportunidades de optimización en procesos de soporte, instalación y operación


Required Skill Profession

Other General



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