Collections Analyst

Job description

Overview

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place.

As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do.

Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes.

Excited about the possibilities?

So are we!

Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the right resume.

It's not about what you've done elsewhere; it's all about what you're capable of doing here.

Responsibilities

The Work You'll Do:

The Compliance Services Associate is responsible for delivering tax compliance services to Managed Services clients.

As a trusted resource and extension of our client's tax compliance environment, this role performs tasks such as data imports and reconciliation, management of regulatory tax deadlines, and provides problem resolution.

Individuals in this position are self-motivated with strong client service and organization skills as well as a high level of accuracy.

More specifically, you will:

• Deliver client services utilizing Sovos' Tax Information Reporting (1099), Affordable Care Act, Sales and Use Tax Reporting, FATCA, Unclaimed Property, and/or Certificate Management software
• Ensure compliance with applicable taxing authorities (IRS, State and Local Governments) and client-specified procedures by adhering to internal policies and procedures
• Interact directly with Sovos clients on a regular basis as part of service delivery and issue resolution
• Support Compliance Services Representatives with reconciliation, research, and other tasks as directed
• Assist in identifying and resolving issues as directed by the Compliance Services Representative, Supervisor, or Manager
• Identify process improvements and offer suggestions to build internal efficiencies and reduce risk and participate in internal process improvement projects
• Ensure internal policies and procedures are adhered to based on established guidelines
• Perform other duties and special projects as assigned

Qualifications

• Bachelor's Degree or equivalent related work experience
• Basic computer software knowledge; strong Microsoft Excel skills
• Ability to learn quickly and become an expert on our software and services
• Strong customer service skills with an emphasis on listening and documenting client needs
• Effective communication skills (verbal and written) to both technical and non-technical audiences
• Detail oriented and ability to work independently in a fast-paced environment
• Previous client support/service experience preferred
• Ability to interact effectively with teammates, colleagues and customers
• Ability to comprehend and communicate complex concepts
• Strong concentration, analytical and problem-solving skills for complex issues
• Proficiency utilizing technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements

What Sovos Offers

• Flexible Time-Off
• Comprehensive Health benefits
• Meal Vouchers to assist with food expenses
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Virtual English Club through Rosetta Stone, and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.

We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.

At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence.

Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape.

Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs.

Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions.

Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies.

Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates.

For more information visit Sovos.com and follow us on LinkedIn and Twitter.

Required Skill Profession

Auditoría, Impuestos Y Contabilidad, Gestión Del Riesgo Y Análisis Cuantitativos