Join to apply for the Cloud Solution Architect- Global Delivery role at Microsoft
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.
We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered.
CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products.
Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Acts as the voice of the customer/partners from feedback tools and systems with minimal guidance from more experienced peers.
Contributes to identifying and/or translating customer/partner problems into industry solutions.
Focuses on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience with minimal guidance.
Contributes to the identification, escalation, and mitigation of blockers using appropriate tools.
Delivers solutions in line with company methodologies with minimal guidance from more experienced peers.
Identifies new opportunities for Consumption, Usage & Unified expansion at scale with minimal guidance.
Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record with minimal guidance from more experienced peers.
Leverages market insights and demand signals.
Contributes to virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape.
Identifies gaps that enable solutions to scale across customers with minimal guidance from more experienced peers.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Focuses on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience with minimal guidance.
Learns and develops an understanding of customer goals, and contributes to the definition of customer/partner conditions of success.
Addresses customer/partner dissatisfaction with minimal guidance, and may contribute to the execution of strategies to improve customer experience, value realization, and acceleration of transformation.
Contributes to identifying and/or translating customer/partner problems into industry solutions aligned with Microsoft product and platform strategy, and explaining why and/or how they meet customer/partner outcomes and return on investment (ROI) goals (e.g., via proof of concept, minimally viable product (MVP), rapid prototype) relative to competitive offerings.
Helps the customer/partner adopt and use Microsoft product/platform strategy‑aligned (cross‑solution area) solutions with minimal guidance from more experienced peers.
Builds relationships with technical decision makers (TDMs) with minimal guidance, and contributes to helping build the bridge between TDMs and business decision makers (BDMs).
Supports interactions as needed with customers/partners' key stakeholders for bridging understanding of security, compliance, operational and risk requirements.
Acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities leveraging relevant insights from feedback tools and systems with minimal guidance from more experienced peers.
Contributes to the identification of patterns across customers/partners/territories/industries and leveraging them to develop strategic and actionable insights.
May present business cases to program managers, with minimal guidance, to influence product roadmaps, decision making, bug fix prioritization, and own and drive initiatives as appropriate.
Gains insight into solution area‑specific market opportunities and initiates actions (e.g., reaching out to business stakeholders, obtaining feedback support from more experienced, technical peers) to address them with support from peers and leadership.
Guides partners in developing offerings, practices, products, and solutions.
Assists the partner throughout initial customer implementations.
Delivers technical enablement.
Identifies and focuses on opportunities that align with revenue goals.
Drives growth of solution utilization pipeline with partner by unblocking technical blockers in customer deals.
Provides support to partner and sales teams to clarify specific opportunities through proof of concept and technical pre‑sales support.
Leverages market insights and demand signals with minimal guidance to assist more experienced peers in identifying relevant areas in which to drive up‑skilling and/or accreditations based on demand.
Demonstrates technical readiness, both depth‑aligned to solution area priorities and breadth‑aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influences less experienced team members to drive their own technical readiness.
May act as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non‑technical concepts and sharing proven practices.
Contributes to virtual teams (v‑teams) around technologies and customer/partner challenges, sharing ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape.
Demonstrates industry knowledge and helps grow recognition for Microsoft solutions by contributing to presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite).
Supports team members on contributing to intellectual property (IP) and identifying patterns where no IP exists (e.g., CoPilot and AI scenarios) to help build scalable and repeatable models.
Participates in external technical and non‑technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons) that elevate the Microsoft brand and shares learnings across internal teams with minimal guidance from more experienced peers.
Identifies gaps through delivery, communicates those gaps to relevant team members and internal/external stakeholders, and connects gaps and patterns across business and technology areas that drive changes and improvements to products, IP (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers with minimal guidance from more experienced peers.
May contribute to the development and modification of Microsoft's structured frameworks and methodologies.
Design, Deploy, Review and Assess the health of the infrastructure and clients
Upgrade, update and maintain the SCCM hierarchy
Troubleshoot issues with infrastructure and clients
Tune and optimize for performance
Assist with reporting
Assist in setting up SCCM Co‑Management with Intune
Assist in planning, reviewing and troubleshooting Software Updates feature
Assist in planning, reviewing and troubleshooting Task Sequences
Provide training in all areas of SCCM to ensure customer goals are met
Microsoft is an equal opportunity employer.
Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.