Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Career Level - IC4
Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle.
Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations.
Identify product expansion/up sell opportunities.
Work with larger clients.
Provide input into the CSM methodology and direction.
Act as mentor to newer CSMs on a voluntary basis.
Career Level - IC4