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Urgent! Cajero/a Servicio Clientes - Concepción, Pedro de Valdivia Job Opening In Concepción – Now Hiring Banco Bci

Cajero/a Servicio Clientes Concepción, Pedro de Valdivia



Job description

Ejecutar, atender y orientar los diferentes requerimientos de clientes que acuden a la sucursal en forma presencial, tanto para los servicios de caja y de servicio al cliente, además guiandolos a las alternativas de atención remota o presencial y auto atención existentes a fin de asegurar el cumplimientos de los estándares de calidad de servicio al cliente (KPI´s), asegurar el cumplimiento de las normas y riesgo operacional, contribuir a la continuidad operacional de la sucursal generando una atención diferenciada a los clientes.

- Ejecutar el proceso de post venta operativo de la cuenta corriente 

 - Resolver los requerimientos de los clientes de acuerdo a los procedimientos establecidos y dentro de los estándares de tiempo y calidad definidos. 

 - Ejecutar el proceso de orden, despacho y destrucción de especies valoradas del Banco (talonario de cheques, vales vista, tarjetas, letras) de acuerdo a los procedimientos establecidos). 

 - Realizar operaciones de transacción bancaria. 

 - Asistir en la resolución de dudas o consultas a clientes respecto a las operaciones que puede y como debe realizar. 

 - Garantizar el movimiento y utilización de la cuenta corriente por parte del cliente. 

 - Garantizar a los clientes la solución de sus requerimientos y educación en el manejo de sus cuentas corrientes. 

 - Garantizar a los clientes confidencialidad, seguridad y seriedad en el manejo de su información personal


Required Skill Profession

Retail Sales Workers



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