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Urgent! Business Analyst IA y Chatbot Job Opening In Las Condes – Now Hiring Banco Falabella

Business Analyst IA y Chatbot



Job description

* Descripción empresa: Somos más de 80 mil personas que cada día trabajamos por el firme Propósito - Simplificar y Disfrutar más la Vida.

Estamos presentes en 9 países y compuestos por grandes marcas posicionadas de diversas industrias.

Falabella Retail, Sodimac, Banco Falabella, Tottus, Mallplaza, Falabella.com, Falabella Inmobiliario.

Cada una de éstas nos hace ser quienes somos, y es entre todos, como Un Solo Equipo, que buscamos diariamente reinventarnos y superar las experiencias de nuestros clientes.
Si eres trabajador de Falabella, revisa todos los cursos disponibles en la Academia Falabella, que te ayudarán a seguir impulsando tu desarrollo y preparar tu próxima aventura con nosotros!
 
SOMOS UNA EMPRESA QUE APOYA LA LEY 21015, APOYAMOS LA DIVERSIDAD Y LA INCLUSIÓN EN TODAS SUS FORMAS, SIN IMPORTAR RELIGIÓN, RAZA, GÉNERO, SITUACIÓN DE DISCAPACIDAD, NACIONALIDAD.
* Misión del cargo: Lidera la evolución del chat con foco en el bot, IA en WhatsApp y experiencia alineada a negocio y automatización.
* Funciones del cargo: ¡Únete a Banco Falabella y transforma la experiencia digital de nuestros clientes!
¿Un banco que siempre pone primero a las personas?

Sí, así somos.
Somos un equipo de y para #Gennials, que busca lo simple, que le gusta andar liviano y ser digital.

En Banco Falabella y Banco Falabella Corporativo, cada día es una oportunidad para innovar, desafiarte y crear soluciones que simplifiquen la vida de nuestros clientes.
¿Te apasiona la IA, los chatbots y los desafíos digitales?
En la Gerencia de CX, estamos buscando un/a BA Senior – IA & Chatbot que lidere la evolución de nuestros canales conversacionales.

Si te motiva trabajar en equipo, tomar decisiones basadas en datos y crear experiencias memorables, ¡esta es tu oportunidad!
¿Qué harás en este rol?
Automatización con IA y reducción de contactos
-Priorizar automatizaciones con IA Generativa de alto impacto
-Analizar interacciones previas al paso a agente para identificar oportunidades de retención
-Ser contraparte de desarrollo para implementar agentes inteligentes en WhatsApp
-Asegurar el enfoque human in the loop en automatizaciones críticas
-Monitorear y mejorar la tasa de retención del bot
Mejora continua del canal chat
-Optimizar el NPS y la resolutividad del bot
-Identificar fricciones en los flujos y proponer mejoras
-Colaborar con el Contact Center para entregar la mejor experiencia conversacional
Contraparte técnica
-Asegurar la correcta implementación de casos de uso de IA
-Participar en mesas técnicas y de diseño conversacional alineadas con el negocio
¿Qué buscamos en ti?
-Título universitario en Ingeniería Comercial, Civil, Informática o afín
- +2 años liderando productos digitales, idealmente en canales conversacionales
-Experiencia aplicando IA en bots, asistentes virtuales y automatizaciones
-Capacidad para definir roadmaps, priorizar iniciativas y liderar equipos multidisciplinarios
- Perfil analítico, orientado a métricas como NPS, tasa de resolución y retención del bot
* Requisitos: -Título Universitario Ing.

Comercial, Civil, Informática o carrera afín
-Mínimo 2 años de experiencia liderando productos digítales
-Conocimiento especializado en IA - Bots, Asist Virtual, Automatización conversaciones
-Experiencia en gestión de producto con foco a experiencia de cliente
-Perfil altamente analítico
-Conocimiento GCP
-Capacidad para definir roadmaps, priorizar iniciativas y liderar equipos multidisciplinarios.
* Condiciones oferta: * Descripción proceso de selección: El proceso de selección se realiza a través de Aira - plataforma de reclutamiento diseñado para mejorar tu experiencia de postulación.
Para postular solo necesitas:
1.

Postular a la oferta
2.

Revisar tu email
3.

Ingresar a Aira y contestar las preguntas y/o pruebas solicitadas
Luego, si vemos que tu perfil se ajusta a lo que estamos buscando, te contactaremos por email (a través de Aira) para seguir a la etapa presencial.


Required Skill Profession

Business Operations Specialists



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    Unlock Your Business Analyst Potential: Insight & Career Growth Guide


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