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Urgent! BRA Espec Exp Cliente II - Vaga exclusiva para Pessoas com Deficiência Job Opening In Melipilla – Now Hiring Santander Brasil

BRA Espec Exp Cliente II Vaga exclusiva para Pessoas com Deficiência



Job description

BRA Espec Exp Cliente II - Vaga exclusiva para Pessoas com DeficiênciaCountry: Brazil

A equipe de Ativos PJ está com uma oportunidade interna aberta para compor a equipe de Experiência do Cliente.

Essa vaga é exclusiva para pessoas com deficiência (PCD) e reforça nosso compromisso com a diversidade e inclusão.

Aqui, seu papel será: 

Garantir que os clientes (internos e externos) tenham a melhor experiência de jornada dos produtos, para isso é necessário compreender e atender as demandas dos nossos clientes, fornecendo informações sobre o produto, sua jornada e resolvendo questões de pós-venda, além de estar conectado com os regulatórios e suas aplicações sistêmicas e de jornada.

Englobam-se nas atividades

  • Gestão Qualidade e Experiência do Cliente (Leadtime, NPS, Reclamações, análises e planos)
  • Avaliação contínua dos fluxos (buscando simplificação e eliminação de retrabalho)
  • Apoio às Centrais de Atendimento
  • Gestão de Mudança com Clientes e Funcionários
  • Governança de processos
  • Gestão dos indicadores
  • Gestão de riscos operacionais internos e auditoria
  • Aqui você vai se identificar com a gente se tiver: 

    Competências importantes para o desenvolvimento do trabalho:

  • Comunicação assertiva;
  • Empatia e escuta ativa;
  • Construção de relacionamentos;
  • Adaptabilidade a tendências e tecnologias;
  • Trabalho em equipe;
  • Desenvoltura para resolver problemas;
  • Pensamento rápido e criativo;
  • Facilidade nas relações interpessoais;
  • Melhoria contínua dos processos;
  • Pro-atividade
  • Ferramentas com o Excel, Power Point (Avançado) e PowerBi (intermediário) contribuem para as rotinas do dia-a-dia.

  • Formação : Superior Cursando ou Completo
  • Modalidade de vaga:

    Híbrido – 2 dias home 3 dias presencial.

    # BENEFÍCIOS

     Assistência Médica e Odontológica;

     Auxílio Alimentação e Refeição;

     Previdência Complementar;

     Seguro de Vida;

     Auxílio Creche/Babá;

     Gympass ou Totalpass;

     Vale Transporte;

     Programa Nascer;

     Be Healthy - Programa que incentiva todos a terem hábitos mais saudáveis;

     PAPE - Programa de apoio pessoal especializado

    Se isso te chama, vem para o Santander! ♨️

    #AquiSuaChamaTransforma #VemProSantander #VemSerChama #LI-BA1

    Se isso te chama, vem para o Santander! ♨️

    #AquiSuaChamaTransforma #VemProSantander #VemSerChama


    Controlar e executar a administração de operações relacionadas aos produtos e serviços comercializados e contratados quanto à revisão de documentos, inclusão de dados no sistema, realização de processos administrativos, etc.

    Idiomas

  • Portuguese

  • Required Skill Profession

    Information And Record Clerks



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      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Santander Brasil adheres to the cultural norms as outlined by Expertini.

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      • 1. Independence
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      • 7. Obeying Chile laws and regulations
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      Santander Brasil interview tips for BRA Espec Exp Cliente II   Vaga exclusiva para Pessoas com Deficiência

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