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Associate Representative - Customer Service Job Opening In Chile, Chile – Now Hiring Wesco


Job description

Associate Representative – Customer Service

Wesco is seeking an Associate Representative – Customer Service to join our team in Santiago, Chile.

The associate will respond to customer inquiries by telephone, e‑mail, and walk‑in to provide inquiry or problem resolution, resolve routine and basic problems, and analyze a customer’s service needs and refer to other service or technical departments for follow up as needed.

Key Responsibilities

  • Interacts with customers by phone or in person to provide information and to ensure best service possible.

  • Handles and resolves customer complaints, special orders, or returns in‑store, via phone or mail.

  • Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.

  • Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.

  • Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.

  • Refers unresolved customer grievances to designated departments for further investigation.

  • Completes customer invoicing.

  • Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager whether customer sales and service or outside sales should manage opportunity.

  • Maintains regular contact with existing clients, continually working to understand new or existing pains and needs and developing strategies to address those pains.

  • Prepares for, attends, and participates in weekly sales meetings.

  • Remains current on industry trends, market activity and competitor products.

Qualifications

  • High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred.

  • 0–2 years of relevant experience.

  • 1 year of sales experience preferred.

  • Direct Sales (B2B) experience preferred.

  • Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred.

  • Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Ability to build working relationships with other functional areas to best support mutual objectives.

  • Basic problem‑solving skills and ability to analyze information in order to provide excellent service to internal and external customers.

  • Ability to research and resolve customer issues.

  • Strong written and verbal communication skills.

  • Basic computer skills.

  • Ability to effectively prioritize and execute tasks.

  • Ability to build and maintain long‑term relationships with customers.

About the Team

At Wesco, we build, connect, power and protect the world.

As a leading provider of business‑to‑business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our company’s greatest asset is our people.

Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed.

We promote a culture that is grounded in teamwork and respect.

With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings.

Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Equal Employment Opportunity Statement

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment.

Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.

US applicants only, we are an Equal Opportunity Employer.

#J-18808-Ljbffr

Required Skill Profession

Servicio De Atención Al Cliente


  • Job Details

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Unlock Your Associate Representative Potential: Insight & Career Growth Guide


Real-time Associate Representative Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Associate Representative in Chile, Chile, highlighting market share and opportunities for professionals in Associate Representative roles.

1721 Jobs in Chile
1721
195 Jobs in Chile
195
Download Associate Representative Jobs Trends in Chile and Chile

Are You Looking for Associate Representative Customer Service Job?

Great news! is currently hiring and seeking a Associate Representative Customer Service to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Wesco adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Chile laws and regulations

What Is the Average Salary Range for Associate Representative Customer Service Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Chile. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Associate Representative Customer Service?

Key qualifications for Associate Representative Customer Service typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Associate Representative Customer Service?

To improve your chances of getting hired for Associate Representative Customer Service, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Associate Representative Customer Service Job Success

Wesco interview tips for Associate Representative   Customer Service

Here are some tips to help you prepare for and ace your Associate Representative Customer Service job interview:

Before the Interview:

Research: Learn about the Wesco's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Associate Representative Customer Service interview at Wesco, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Wesco's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Associate Representative Customer Service Positions

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