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Urgent! Asistente Servicio Cliente IKEA Plaza Oeste / FT 44 hrs 5x2 Job Opening In Cerrillos – Now Hiring IKEA

Asistente Servicio Cliente IKEA Plaza Oeste / FT 44 hrs 5x2



Job description

Descripción de la Empresa

Somos más de 80 mil personas que cada día trabajamos por el firme Propósito - Simplificar y Disfrutar más la Vida.

Estamos presentes en 9 países y compuestos por grandes marcas posicionadas de diversas industrias.

Falabella Retail, Sodimac, Banco Falabella, Tottus, Mallplaza, Falabella.com, Falabella Inmobiliario.

Cada una de éstas nos hace ser quienes somos, y es entre todos, como Un Solo Equipo, que buscamos diariamente reinventarnos y superar las experiencias de nuestros clientes.

Si eres trabajador de Falabella, revisa todos los cursos disponibles en la Academia Falabella, que te ayudarán a seguir impulsando tu desarrollo y preparar tu próxima aventura con nosotros!

SOMOS UNA EMPRESA QUE APOYA LA LEY 21015, APOYAMOS LA DIVERSIDAD Y LA INCLUSIÓN EN TODAS SUS FORMAS, SIN IMPORTAR RELIGIÓN, RAZA, GÉNERO, SITUACIÓN DE DISCAPACIDAD, NACIONALIDAD.

Misión Del Cargo

Atender y gestionar los cambios y devoluciones de los artículos así como resolver las reclamaciones de los clientes dándoles soporte y ayuda

Funciones Del Cargo

  • Liderar con el ejemplo actuando como modelo a seguir de los valores de IKEA.

  • Atender a los clientes que quieran cambiar o realizar una devolución de artículos, proceder al cambio según los procedimientos establecidos.

  • Atender a los clientes que tengan alguna queja o incidencia relativos a cualquier tema relacionado con su compra o estancia en IKEA.

  • Realizar facturas cuando les sea requerida por parte de clientes (particulares y empresas), así como atender a las peticiones de tax free.

  • Prestar la ayuda requerida para facilitar a los compañeros de nueva incorporación en la sección la adquisición de los conocimientos teóricos y prácticos necesarios para el desempeño básico del puesto.

  • Llevar el control de la entrega de los pedidos a los clientes en tienda.

  • Entregar la mercancía de los pedidos a los clientes, resolviendo en el momento cualquier cuestión de los clientes o incidencias.

  • Dar al cliente el mejor servicio posible, con clara mentalidad de servicio, actitud flexible y agradable.

  • Respetar y garantizar las normas de seguridad dentro de las áreas de trabajo.

Requisitos

  • Experiencia en servicio al cliente.

  • Habilidad de comunicación asertiva, influencia y resolución.

  • Capacidad de organización y planificación con multitareas.

Condiciones Oferta

Descripción proceso de selección: El proceso de selección se realiza a través de Aira - plataforma de reclutamiento diseñado para mejorar tu experiencia de postulación.

Para Postular Solo Necesitas

  • Postular a la oferta
  • Revisar tu email
  • Ingresar a Aira y contestar las preguntas y/o pruebas solicitadas

Luego, si vemos que tu perfil se ajusta a lo que estamos buscando, te contactaremos por email (a través de Aira) para seguir a la etapa presencial.

#J-18808-Ljbffr


Required Skill Profession

Consultoría Financiera/banca Privada



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