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Urgent! Asistente Mesa de Ayuda Convenios Job Opening In Santiago de Chile – Now Hiring Femsa Salud

Asistente Mesa de Ayuda Convenios



Job description

En Farmacias Cruz Verde, empresa líder del rubro farmacéutico que cuenta con más de 700 locales y 6.300 trabajadores(as),siendo nuestro compromiso entregar acceso a medicamentos y productos de higiene, cuidado personal, belleza y bienestar, de calidad y a precios convenientes, lo que reforzamos día a día a través de los beneficios del Club Cruz Verde.

Estamos en busca de un/a Asistente Mesa de Ayuda Convenios para la gerencia de Operaciones con el objetivo de atender, registrar y orientar a los usuarios de toda la cadena de locales de Farmacias Cruz Verde y de la administración central, en la solución de los problemas que impidan el normal funcionamiento de las operaciones allí efectuadas.

Responsabilidades:

  • Atender los llamados telefónicos y revisar los correos electrónicos, enviados por los usuarios de Farmacias Cruz Verde, a los grupos: Mesa convenios; programas de salud.

  • Solucionar los problemas o responder las consultas que están dentro de las guías de acción del área sobre Convenios Institucionales, programas de Salud y llamadas generales.

  • Derivar a las entidades correspondientes, los problemas o consultas que no están dentro de las posibilidades de solución del área.

  • Registrar los incidentes, requerimientos o consultas de los usuarios en planilla tipo.

  • Detectar posibles incidencias de impacto masivo, a través de los llamados telefónicos, correos electrónicos y posteriores pruebas o validaciones de lo informado.

  • Capacitarse e interiorizarse en las materias y metodologías que le permitan mejorar el servicio y la del grupo de trabajo.

Requisitos:

  • Haber cursado Enseñanza Media Completa.

  • Nivel de manejo básico de las distintas herramientas de Excel.

  • Poseer desde 3 años de experiencia en el cargo.

  • Disponibilidad para trabajar por turnos rotativos.

Beneficios:

  • Ser parte de la empresa líder en la industria, incorporándote a un ambiente colaborativo de inclusión y diversidad.

  • Modalidad de trabajo mixta, con horarios flexibles.

  • Ser beneficiario/a de seguro complementario de salud y catastrófico.

  • Disfrutar de beneficios de capacitación, becas de estudios
  • Programas de reconocimiento, desarrollo de Talento y movilidad interna, entre otros
  • Convenio con Caja Los Andes y descuento en nuestras farmacias.

  • Reconocimiento en días especiales y mucho más

En Cruz Verde valoramos el talento y mérito de las personas, así como la diversidad cultural de los países en que operamos.

No discriminamos por género, edad, raza, creencia religiosa, ideología política, condición socioeconómica, discapacidad ni orientación sexual; y ubicamos en el centro de la organización a las personas.

Estamos certificados(as) en la NCh3262: Igualdad de Género y Conciliación de la Vida Laboral, Familiar y Personal.

Cargo abierto a Inclusión Laboral Ley 21.015, si necesitas algún ajuste para la entrevista laboral, favor avísanos.

Selecciona FEMSA Salud SpA, que presta servicios de Reclutamiento y Selección de personas a sus empresas clientes


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    Unlock Your Asistente Mesa Potential: Insight & Career Growth Guide


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