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Analista de Experiencia de clientes - Lo Barnechea Job Opening In Lo Barnechea – Now Hiring SM Consulting Chile


Job description

Analista de Experiencia de clientes - Lo Barnechea

Analista de Experiencia de clientes - Lo Barnechea

¿Te apasiona transformar la experiencia de los clientes y marcar la diferencia en cada punto de contacto?
En nuestra empresa del rubro automotriz, estamos buscando un/a Encargado/a de Experiencia del Cliente que sea protagonista en la implementación, seguimiento y mejora continua de los procesos que impactan directamente en la satisfacción de quienes confían en nosotros.
Tu misión será clara
Liderar la experiencia del cliente en 360°, asegurando una atención coherente, empática y alineada con altos estándares de calidad.

Serás quien articule las distintas áreas de la empresa para que todas las acciones tengan un mismo propósito poner al cliente al centro .
¿Qué harás en este rol?

  • Implementar y dar vida al plan estratégico de experiencia del cliente, acompañando su aplicación en todos los canales de contacto.

  • Capacitar y empoderar a los equipos internos en procesos, protocolos de atención y cultura centrada en el cliente.

  • Monitorear el cumplimiento de estándares y levantar alertas tempranas cuando algo se desvíe del camino.

  • Gestionar indicadores clave como NPS, CSAT, tiempos de respuesta y más, convirtiendo datos en decisiones.

  • Reportar hallazgos, tendencias y oportunidades de mejora directamente a la gerencia comercial.

  • Coordinar con áreas clave como comercial, postventa y logística para asegurar una experiencia coherente en toda la empresa.

  • Sistematizar y analizar feedback de clientes, encuestas y reclamos, generando insights que impulsen mejoras reales.

  • Participar activamente en iniciativas de fidelización y proyectos de mejora de experiencia.
Postula ahora y sé quien lidere la transformación de nuestra experiencia de cliente en el rubro automotriz.
Requisitos Lo que buscamos en ti
  • Experiencia previa en áreas de experiencia del cliente, calidad de servicio o procesos de atención.

  • Conocimiento de métricas como NPS, CSAT, CES y metodologías de mejora continua.

  • Habilidades analíticas para traducir datos en estrategias.

  • Excelentes capacidades de comunicación y articulación interárea.
Lugar de trabajo Lo Barnechea
Modalidad 100% presencial
Horario Lunes a jueves de 9 00 a 18 30 hrs; Viernes de 9 00 a 16 00 hrs.

Las Condes, Santiago Metropolitan Region, Chile 6 days ago

Las Condes, Santiago Metropolitan Region, Chile 1 day ago

Las Condes, Santiago Metropolitan Region, Chile 1 day ago

Las Condes, Santiago Metropolitan Region, Chile 10 months ago

Analista de Negocios – Industria Energética (Inglés Intermedio)

Analista de Negocios – Industria Energía (Inglés Intermedio)

Business Analyst- Ingles Avanzado (Contrato Indefinido)

Analista de Estrategia de Producto y Clientes

Providencia, Santiago Metropolitan Region, Chile 3 days ago

#J-18808-Ljbffr

Required Skill Profession

Consultoría Financiera/banca Privada


  • Job Details

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Unlock Your Analista de Potential: Insight & Career Growth Guide


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45886 Jobs in Chile
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431 Jobs in Lo Barnechea
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Are You Looking for Analista de Experiencia de clientes Lo Barnechea Job?

Great news! is currently hiring and seeking a Analista de Experiencia de clientes Lo Barnechea to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SM Consulting Chile adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Chile laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Lo Barnechea. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Analista de Experiencia de clientes Lo Barnechea typically include Consultoría Financiera/banca Privada and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Analista de Experiencia de clientes Lo Barnechea Job Success

SM Consulting Chile interview tips for Analista de Experiencia de clientes   Lo Barnechea

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