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Urgent! Analista de Experiencia de clientes - Lo Barnechea Job Opening In Lo Barnechea – Now Hiring SM Consulting Chile

Analista de Experiencia de clientes Lo Barnechea



Job description

Analista de Experiencia de clientes - Lo Barnechea

Analista de Experiencia de clientes - Lo Barnechea

¿Te apasiona transformar la experiencia de los clientes y marcar la diferencia en cada punto de contacto?
En nuestra empresa del rubro automotriz, estamos buscando un/a Encargado/a de Experiencia del Cliente que sea protagonista en la implementación, seguimiento y mejora continua de los procesos que impactan directamente en la satisfacción de quienes confían en nosotros.
Tu misión será clara
Liderar la experiencia del cliente en 360°, asegurando una atención coherente, empática y alineada con altos estándares de calidad.

Serás quien articule las distintas áreas de la empresa para que todas las acciones tengan un mismo propósito poner al cliente al centro .
¿Qué harás en este rol?

  • Implementar y dar vida al plan estratégico de experiencia del cliente, acompañando su aplicación en todos los canales de contacto.

  • Capacitar y empoderar a los equipos internos en procesos, protocolos de atención y cultura centrada en el cliente.

  • Monitorear el cumplimiento de estándares y levantar alertas tempranas cuando algo se desvíe del camino.

  • Gestionar indicadores clave como NPS, CSAT, tiempos de respuesta y más, convirtiendo datos en decisiones.

  • Reportar hallazgos, tendencias y oportunidades de mejora directamente a la gerencia comercial.

  • Coordinar con áreas clave como comercial, postventa y logística para asegurar una experiencia coherente en toda la empresa.

  • Sistematizar y analizar feedback de clientes, encuestas y reclamos, generando insights que impulsen mejoras reales.

  • Participar activamente en iniciativas de fidelización y proyectos de mejora de experiencia.
Postula ahora y sé quien lidere la transformación de nuestra experiencia de cliente en el rubro automotriz.
Requisitos Lo que buscamos en ti
  • Experiencia previa en áreas de experiencia del cliente, calidad de servicio o procesos de atención.

  • Conocimiento de métricas como NPS, CSAT, CES y metodologías de mejora continua.

  • Habilidades analíticas para traducir datos en estrategias.

  • Excelentes capacidades de comunicación y articulación interárea.
Lugar de trabajo Lo Barnechea
Modalidad 100% presencial
Horario Lunes a jueves de 9 00 a 18 30 hrs; Viernes de 9 00 a 16 00 hrs.

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Required Skill Profession

Consultoría Financiera/banca Privada



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